How long does shipping take?
Orders are processed within 1–2 business days (Monday–Friday, excluding holidays) and arrive within 7–14 business days after dispatch via standard tracked shipping across the United States and Canada.
Will I get tracking information?
Yes! Every order ships with live tracking, and you will receive a shipping confirmation email with your tracking number as soon as your order ships.
Do you offer free shipping?
Yes, standard shipping is free on all orders to the United States and Canada with no minimum order required. See our Shipping Policy for full details.
What is your return policy?
We offer a 30-day return policy with $0 restocking fees. Eligible unused items in original packaging may be returned within 30 days of delivery for a full refund to your original payment method (processed within 5–7 business days of inspection). See our Refund Policy for full instructions.
How can I contact you?
Have a question about your order or shipment? Contact Petzelle Customer Support through our Contact Us page or get assistance anytime through our 24/7 live chat at Petzelle.com
How do I track my order?
Use the tracking link in your shipping confirmation email to follow your package. If you need assistance, reach us through our Contact Us page or 24/7 live chat with your order number and we will happily help.