Shipping policy

Thank you for shopping with Petzelle. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Except as otherwise stated on our website, orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

Orders placed after noon or on weekends and holidays may begin processing the next business day.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

We currently ship to the United States and Canada. Orders placed for addresses outside these countries cannot be fulfilled at this time.

Estimated Delivery Time (United States & Canada): 7–14 business days after dispatch via standard tracked shipping.
Order Tracking: You will receive a shipping confirmation email with a live tracking number as soon as your order ships.