Refund policy

30-Day Return Policy

We offer a 30-day return policy on all orders shipped to the United States and Canada. You have 30 calendar days after the date your order is delivered to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused or unworn, with original tags, and in its original packaging. Please keep your order confirmation or proof of purchase.

How to Start a Return

To initiate a return or exchange, please contact Petzelle Customer Support through our Contact Us page or 24/7 live chat with your order number and reason for return. We will respond within 1 business day with return instructions.

  • Return Method: All returns are sent by mail.
  • Return Address: We will email you return instructions and a return address once your return is approved.
  • Restocking Fees: None ($0.00). We never charge restocking fees on eligible returns.

Damaged, Defective, or Wrong Items & Return Shipping Costs

Please inspect your order upon delivery and contact us immediately through our Contact Us page or 24/7 live chat if an item arrives defective, damaged, or if you received the wrong item.

  • Defective, Damaged, or Incorrect Items: Petzelle covers 100% of return shipping costs (we will provide a prepaid return shipping label or send a free replacement/full refund).
  • Change-of-Mind / Buyer’s Remorse Returns: Unless otherwise required by applicable consumer protection law, the customer is responsible for the return shipping label cost when returning an item due to change of mind or sizing preference.

Exchanges

If you need a different size, color, or style, please reach out through our Contact Us page or 24/7 live chat and our support team will help arrange your exchange.

Refund Processing Time

We will notify you by email once we have received and inspected your returned item. Approved refunds are automatically issued to your original payment method within 5–7 business days. Please note that your bank or credit card company may take an additional 2–5 business days to post the refund to your statement.

This policy does not limit any statutory rights you may have under applicable consumer protection laws.